What is your refund policy?Updated 2 days ago

We aim for your satisfaction and may refund orders or provide a store credit within 30 days of purchase, within reason. There are exceptions, which can be found below. 

Sprout Living reserves the right to deny excessive returns or abuse of the system.

To initiate a return/refund, simply complete the steps below:

• Fill out the Sprout Living Returns Form.
• After submitting the form, you will receive a confirmation email with a return address within 2 business days.
• Mail us the returning product following the instructions in the confirmation email.
• Receive your refund in your original form of payment within 2 business days of receiving your package.

If you have any questions or concerns regarding your return, you can always contact us by live chat or email ([email protected]).

Return Shipping

The customer is responsible for the cost of return shipping and the shipping cost of any new/replacement items (situational).

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Damaged/defective goods require pictures and are subject to the request of a return to the seller.

Refunds & Credits

In some cases, credits may be issued instead of a refund. Credits will be emailed and will never expire.

Refunds will only be issued after items are returned, inspected, and inventoried at our warehouse. This may take up to 2 weeks. Your refund total will be for the original cost minus any potential damaged/missing items and minus return shipping and handling costs ($10 shipping fee + 7% restocking fee). If your refund is approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return/Refund Exceptions

Our standard policy does not apply to the below items:

• Products in bulk sizes (2lb, 5lb, 50-packets).
• Products purchased from third-party physical retail locations (brick-and-mortar) or third-party online retailers. These purchases must be returned to the original seller.
• Products received as part of a promotional giveaway or contest.
• Gift cards.
• Orders identified as fraudulent or abuse of the system.