If you have any questions or concerns not addressed in these FAQs, don’t hesitate to contact us by live chat, email at care@sproutliving.com , or over the phone at 1(888) 633-5984.

If you have any questions or concerns not addressed in these FAQs, don&#x2019;t hesitate to contact us by live chat, email at&#xA0;<a data-fr-linked="true" href="mailto:care@sproutliving.com">care@sproutliving.com</a>&#xA0;,&#xA0;or over the phone at 1(888) 633-5984.

What should I do if I need help or have questions?

We aim for your satisfaction and may refund orders or provide a store credit within 30 days of purchase, within reason. There are exceptions, which can be found below. Sprout Living reserves the right to deny excessive returns or abuse of the system.

We aim for your satisfaction and may refund orders or provide a store credit within 30 days of purchase, within reason. There are exceptions, which can be found below.&#xA0;Sprout Living reserves the right to deny excessive returns or abuse of the system.To initiate a return/refund, simply complete the steps below:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Fill out the Sprout Living Returns Form.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">After submitting the form, you will receive a confirmation email with a return address within 2 business days.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Mail us the returning product following the instructions in the confirmation email.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Receive your refund in your original form of payment within 2 business days of receiving your package.</li></ul>If you have any questions or concerns regarding your return, you can always contact us by live chat or email (<a data-fr-linked="true" href="mailto:care@sproutliving.com">care@sproutliving.com</a>).Return ShippingThe customer is responsible for the cost of return shipping and the shipping cost of any new/replacement items (situational).Damages &amp; IssuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Damaged/defective goods require pictures and are subject to the request of a return to the seller.Refunds &amp; CreditsIn some cases, credits may be issued instead of a refund. Credits will be emailed and will never expire.Refunds will only be issued after items are returned, inspected, and inventoried at our warehouse. This may take up to 2 weeks. Your refund total will be for the original cost minus any potential damaged/missing items and minus return shipping and handling costs ($10 shipping fee + 7% restocking fee). If your refund is approved, you&#x2019;ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Return/Refund ExceptionsOur standard policy does not apply to the below items:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Products in bulk sizes (2lb, 5lb, 50-packets).</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Products purchased from third-party physical retail locations (brick-and-mortar) or third-party online retailers. These purchases must be returned to the original seller.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Products received as part of a promotional giveaway or contest.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Gift cards.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Orders identified as fraudulent or abuse of the system.</li></ul>

What is your refund policy?

If you want to help spread healthy habits with real healthy products, simply apply to join our affiliate program, and get started today - https://sproutliving.com/pages/join-the-team. We love to work with passionate individuals who truly engage with

If you want to help spread healthy habits with real healthy products, simply apply to join our affiliate program, and get started today - <a href="https://sproutliving.com/pages/join-the-team" id="isPasted">https://sproutliving.com/pages/join-the-team</a>We love to work with passionate individuals who truly engage with their audience and build a community around them. Please see the details below, and fill out the form when you&#x2019;re ready &#x2013; we&#x2019;ll be in touch right away with the next steps!How It Works<ul><li>Set up your account in minutes, and get your custom code that can be shared with your community.</li><li>Earn 10-20% commissions on all sales generated by your followers, and track your sales through your affiliate dashboard.</li><li>Get paid as soon as you hit $50 in commissions &#x2013; no need to wait until the end of the month!</li></ul>If you have any other questions, please reach out to&#xA0;<a href="mailto:care@sproutliving.com">care@sproutliving.com</a>!

How do I collaborate with Sprout Living?

Sprout Living has been in business since 2012.

Sprout Living has been in business since 2012.

How long has Sprout Living been in business?

Sprout Living

Get to know us—our mission, our values, and why we do what we do.

Company

How long will it take for my order to arrive?

What does my order status mean?

Can I modify my order after it is placed?

Can I order your products outside the United States?

Where can I buy your products in store?

How can I place an order?

Do we offer free samples to customers?

Why am I not receiving the discount for signing up as a member?

Why was my order canceled?

My order arrived damaged/opened

How can I apply my discount code to my order?

Can I cancel my order?

Can I use discount codes on other websites or only on your website?

I'm having issues with your website - what should I do?

Are all sizes of a product always available in stock?

When will specific products be back in stock?

What payment options are available when ordering?

How do you get the "best deal" as a retail customer?

Is my credit card information kept safe?

I've never tried Sprout Living products. What should I try first?

I’ve placed my order but I need to make a change, what can I do?

When is your next promotional sale?

Ordering

Do you ship internationally?

What is your shipping policy?

Do you ship outside of the continental US?

Do you ship to Canada?

Which carrier will my package be shipped through?

Can I expedite my order?

What is SavedBy Package Protection?

How do I file a SavedBy claim for lost, stolen, or damaged orders?

What if my SavedBy replacement order is lost?

Do you cover lost or stolen packages not protected by SavedBy?

Where do you ship to and how long will it take? (retail customer)

Shipping

How do I make a return?

What should I do if my refund is not reflected in my bank account?

Returns

How much caffeine is in Sprout Living products?

Where are your ingredients sourced?

What is a superfood?

What is the Amino Acid profile on your Epic Protein?

Which products do not contain any stevia?

Why do your products have the Prop65 warning?

How many grams of protein are there per serving?

What sweeteners do you use on your proteins?

I don’t have a scoop, how much should I use?

Where does the sodium content come from, and why is it included?

Are your products Whole30 Approved?

Are your products Paleo-friendly?

Are any of your products Keto-friendly?

Do you have any recipe suggestions?

What is the Amino Acid Profile on your Simple Protein?

Which protein powders have the highest protein content?

What’s the difference between Epic Protein and Simple Protein?

What mushroom is used in Coffee Mushroom?

What’s the best way to mix Sprout Living products?

Why do some product images not match the ingredients?

Are the products tested for heavy metals?

What should I know before ordering protein flavors like Chocolate and Vanilla?

Are your products raw?

What is the Epic Protein base?

What is the best selling flavor of Epic Protein?

What is our best protein for athletes?

Why do we use stevia?

Does Sprout Living make products without any sweeteners?

Does Sprout Living use MSG?

Are Sprout Living products organic?

What is the best selling of the Simple Protein line?

Can I use a product after the expiration date?

Can I bake with Sprout Living products?

What's Epic Protein's most recent formula change?

What sizes do your Epic Protein powders come in and how many servings?

Is Sprout Living packaging recycled?

Sprout Living makes a vegan collagen supplement?

Are your products filled to the top?

Can I see the nutritional facts?

Product Information

How should the products be stored?

What is the shelf life of your products?

How long does the product remain safe and in good condition for use after the package has been opened?

Do Sprout Living products need to be refrigerated?

Storage

How do I earn credit?

How do I use my credit?

Are credits applied to subscriptions?

Can I use a discount code as well as my credit?

How do referrals work?

Rewards

How do I become an authorized reseller?

What is the minimum for free shipping for wholesale accounts?

Do we offer introductory order discounts for wholesale accounts?

What free marketing materials do we offer to our wholesale juice bar customers?

Wholesale

Why is my subscription not processing?

How do I cancel my subscription?

How do I apply a discount to my subscription?

How do I add a product to my subscription?

How do I manage my subscription?

How do I update the payment information on my subscription?

Can I pause my subscription?

Subscription

Epic Protein Real Sport

Epic Protein Complete Coffee

Epic Protein Mindful Matcha

Epic Protein Original (Unflavored)

Epic Protein Pro-Collagen

Epic Protein Green Kingdom

Epic Protein Chocolate Maca

Epic Protein Vanilla Lucuma

Epic Protein Powders

What are the benefits of consuming prebiotics?

What are the benefits of consuming probiotics?

What are the benefits of consuming protein?

Are all of your products vegan?

Are your products certified kosher?

Are your products gluten-free?

Are your products soy-free?

Can I use Sprout Living with a nut allergy?

Are all products safe in pregnancy and while breastfeeding?

Which products are best for skin health?

Are your products safe for kids?

Are all of our products celiac safe?

Health

Sunflower Seed Protein

Simple Pea Protein

Pumpkin Seed Protein

Simple Protein Powders

Colorfuel Slightly Sweet Greens Blend

Colorfuel Super Berry Beauty Blend

Colorfuel Lemon Citrus Hydration Blend

Colorfuel Blends

Italian Truffle Probiotic Almonds

Cheddar Cheeze Probiotic Almonds

Probiotic Almonds

Vitamin D3 + K2 Spray

Vitamin D3 Spray

Vitamin Sprays

Organic Prebiotic Inulin Fiber Powder

Organic Lucuma Powder

Broccoli & Kale Sprout Powder

Organic Maca Powder

Superfood Mixes

My Amazon order arrived damaged

My Amazon order is delayed

Amazon