Sprout Living

If you have any questions or concerns not addressed in these FAQs, don&#x2019;t hesitate to contact us by live chat, email at&#xA0;<a data-fr-linked="true" href="mailto:care@sproutliving.com">care@sproutliving.com</a>&#xA0;,&#xA0;or over the phone at 1(888) 633-5984.

If you have any questions or concerns not addressed in these FAQs, don’t hesitate to contact us by live chat, email at care@sproutliving.com , or over the phone at 1(888) 633-5984.

What should I do if I need help or have questions?

Company

How long will it take for my order to arrive?

What does my order status mean?

Can I modify my order after it is placed?

Can I order your products outside the United States?

Where can I buy your products in store?

How can I place an order?

Do we offer free samples to customers?

Why am I not receiving the discount for signing up as a member?

Why was my order canceled?

My order arrived damaged/opened

How can I apply my discount code to my order?

Can I cancel my order?

Can I use discount codes on other websites or only on your website?

I'm having issues with your website - what should I do?

Are all sizes of a product always available in stock?

When will specific products be back in stock?

What payment options are available when ordering?

How do you get the "best deal" as a retail customer?

Is my credit card information kept safe?

I've never tried Sprout Living products. What should I try first?

I’ve placed my order but I need to make a change, what can I do?

When is your next promotional sale?

Ordering

Do you ship internationally?

What is your shipping policy?

Do you ship outside of the continental US?

Do you ship to Canada?

Which carrier will my package be shipped through?

Can I expedite my order?

What is SavedBy Package Protection?

How do I file a SavedBy claim for lost, stolen, or damaged orders?

What if my SavedBy replacement order is lost?

Do you cover lost or stolen packages not protected by SavedBy?

Where do you ship to and how long will it take? (retail customer)

Shipping

How do I make a return?

What should I do if my refund is not reflected in my bank account?

Returns

How much caffeine is in Sprout Living products?

Where are your ingredients sourced?

What is a superfood?

What is the Amino Acid profile on your Epic Protein?

Which products do not contain any stevia?

Why do your products have the Prop65 warning?

How many grams of protein are there per serving?

What sweeteners do you use on your proteins?

I don’t have a scoop, how much should I use?

Where does the sodium content come from, and why is it included?

Are your products Whole30 Approved?

Are your products Paleo-friendly?

Are any of your products Keto-friendly?

Do you have any recipe suggestions?

What is the Amino Acid Profile on your Simple Protein?

Which protein powders have the highest protein content?

What’s the difference between Epic Protein and Simple Protein?

What mushroom is used in Coffee Mushroom?

What’s the best way to mix Sprout Living products?

Why do some product images not match the ingredients?

Are the products tested for heavy metals?

What should I know before ordering protein flavors like Chocolate and Vanilla?

Are your products raw?

What is the Epic Protein base?

What is the best selling flavor of Epic Protein?

What is our best protein for athletes?

Why do we use stevia?

Does Sprout Living make products without any sweeteners?

Does Sprout Living use MSG?

Are Sprout Living products organic?

What is the best selling of the Simple Protein line?

Can I use a product after the expiration date?

Can I bake with Sprout Living products?

What's Epic Protein's most recent formula change?

What sizes do your Epic Protein powders come in and how many servings?

Is Sprout Living packaging recycled?

Sprout Living makes a vegan collagen supplement?

Are your products filled to the top?

Can I see the nutritional facts?

Product Information

How should the products be stored?

What is the shelf life of your products?

How long does the product remain safe and in good condition for use after the package has been opened?

Do Sprout Living products need to be refrigerated?

Storage

How do I earn credit?

How do I use my credit?

Are credits applied to subscriptions?

Can I use a discount code as well as my credit?

How do referrals work?

Rewards

How do I become an authorized reseller?

What is the minimum for free shipping for wholesale accounts?

Do we offer introductory order discounts for wholesale accounts?

What free marketing materials do we offer to our wholesale juice bar customers?

Wholesale

What is your refund policy?

How do I collaborate with Sprout Living?

How long has Sprout Living been in business?

Why is my subscription not processing?

How do I cancel my subscription?

How do I apply a discount to my subscription?

How do I add a product to my subscription?

How do I manage my subscription?

How do I update the payment information on my subscription?

Can I pause my subscription?

Subscription

Epic Protein Real Sport

Epic Protein Complete Coffee

Epic Protein Mindful Matcha

Epic Protein Original (Unflavored)

Epic Protein Pro-Collagen

Epic Protein Green Kingdom

Epic Protein Chocolate Maca

Epic Protein Vanilla Lucuma

Epic Protein Powders

What are the benefits of consuming prebiotics?

What are the benefits of consuming probiotics?

What are the benefits of consuming protein?

Are all of your products vegan?

Are your products certified kosher?

Are your products gluten-free?

Are your products soy-free?

Can I use Sprout Living with a nut allergy?

Are all products safe in pregnancy and while breastfeeding?

Which products are best for skin health?

Are your products safe for kids?

Are all of our products celiac safe?

Health

Sunflower Seed Protein

Simple Pea Protein

Pumpkin Seed Protein

Simple Protein Powders

Colorfuel Slightly Sweet Greens Blend

Colorfuel Super Berry Beauty Blend

Colorfuel Lemon Citrus Hydration Blend

Colorfuel Blends

Italian Truffle Probiotic Almonds

Cheddar Cheeze Probiotic Almonds

Probiotic Almonds

Vitamin D3 + K2 Spray

Vitamin D3 Spray

Vitamin Sprays

Organic Prebiotic Inulin Fiber Powder

Organic Lucuma Powder

Broccoli & Kale Sprout Powder

Organic Maca Powder

Superfood Mixes

My Amazon order arrived damaged

My Amazon order is delayed

Amazon

What should I do if I need help or have questions?Updated 6 days ago