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Ordering

Snag your favorite products with ease—here’s how to order and pay!

How long will it take for my order to arrive?

Once an order is placed, it will ship the same day or the next business day in case the order was placed after 2 pm (CST). Depending on the carrier and destination, it may take up to 8 business days for your order to be delivered. If you have any que

What does my order status mean?

If your order is marked as Fulfilled, this means that your order has already shipped, and tracking information should have been emailed to you at the email address provided during checkout. If your order is marked as Unfulfilled, this means that your

Can I modify my order after it is placed?

In situations where an order has not yet been shipped, customers can make modifications to their order by contacting us at [email protected]. Despite an "unfulfilled" status being indicated, the order may have already been shipped and is awaiting

Can I order your products outside the United States?

Sorry, we do not currently ship outside of the United States. Please contact us directly at [email protected] to see if there might be a local distributor or some other way to purchase Sprout Living in your country!

Where can I buy your products in store?

Our products are carried by many retail stores throughout the country. We would be more than happy to share an up-to-date list or help you find the nearest store. just please contact us at [email protected].

How can I place an order?

Orders can be placed directly through our website – visit the products section here.

Do we offer free samples to customers?

While we do not offer free samples, we do offer discounted sample kits. If you're looking to start your journey with Sprout Living and want to find the products that work best for you, we would recommend trying out our Sample Kits - https://sproutliv

Why am I not receiving the discount for signing up as a member?

We're sorry to hear that you have had an issue with receiving your member discount. To assist you further, please make sure that you have successfully registered your account. If you have registered and are not seeing the discount, kindly reach out t

Why was my order canceled?

Whenever our system detects potential fraud, it automatically cancels the order as a precautionary measure to safeguard both you and our business. However, as the order has not been refunded, you can reach out to [email protected] for further ass

My order arrived damaged/opened

We are very sorry you had this experience with our product this time around! We understand how disappointing it can be to invest in a product and not have it deliver the experience you were hoping for. Please send a photo alongside the order number t

How can I apply my discount code to my order?

If none of these recommendations are useful, please email us at [email protected] for further assistance!

Can I cancel my order?

Please email us at [email protected] or live chat us on our website if you'd like to cancel or make any changes to your order, and we will do our best to accommodate. We try to get orders shipped as quickly as possible, but if yours has not shipp

Can I use discount codes on other websites or only on your website?

Please note that our promotional codes are exclusive to orders placed on our website and cannot be used on other websites or platforms that carry our products. If you encounter any issues using a promotional code on our website or have any questions

I'm having issues with your website - what should I do?

We are very sorry for the inconvenience!. Please feel free to chat with us or reach out to [email protected] for further assistance!

Are all sizes of a product always available in stock?

While we do restock products, certain sizes may be temporarily out of stock or discontinued without prior notice. Please check our website for the availability of specific product sizes.

When will specific products be back in stock?

Keep an eye on our product availability as we are continuously updating stock levels. You can also sign up for notifications on the product page of your choice to be emailed as soon as it’s back in stock!

What payment options are available when ordering?

We understand the need for flexible payment methods. You can complete your purchase using a variety of payment options, including Visa, Mastercard, AMEX, Discover, PayPal, Amazon Pay, ACH, Zelle, and Wire Transfer.

How do you get the "best deal" as a retail customer?

Order products through our Subscribe and Save to receive 15% off, + sign up for our newsletter to see all of our promotions.

Is my credit card information kept safe?

Yes, your information is kept safe. When you place an order, your credit card information is encrypted by the credit card processor.

I've never tried Sprout Living products. What should I try first?

Thank you for considering trying us out! Our best sellers are Vanilla Lucuma Organic Plant Protein, Pro Collagen Organic Plant Protein, and Organic Pumpkin Seed Protein, so any of those would be a great first taste.If you're looking to start your jou

I’ve placed my order but I need to make a change, what can I do?

If you notice a problem with your order and you haven’t received a shipping notification or tracking information, email us at [email protected] and we can do our best to make changes to your order. If it's already been packed or shipped, we will

When is your next promotional sale?

Great question! We tend to post promotions a few days before they start on our social media and always send an email to our newsletter subscribers. That is the best way to hear about our promos! We usually like to run promotions around major US Holid