Ordering
Snag your favorite products with ease—here’s how to order and pay!
How long will it take for my order to arrive?
Once an order is placed, it will ship the same or the next business day. Depending on the carrier and destination, delivery may take up to 15 business days. Please note that during sales or high volume periods, there may be slight delays in processin
What does my order status mean?
If your order is marked as Fulfilled, it means that it has already shipped. The tracking information should have been sent to the email address provided at checkout. If your order is marked as Unfulfilled, it means the order has been successfully pla
Can I modify my order after it is placed?
If an order has not yet shipped, customers may request modifications by contacting us at [email protected]. Please note that even if an order is marked as "Unfulfilled," it may have already shipped and is simply awaiting tracking information to b
How can I place an order?
Orders can be placed directly through our website. You can browse our Products section here. You will have the option to choose between different sizes and flavors. We offer both one time purchases and subscriptions, so you can decide which option su
Do we offer free samples to customers?
While we do not offer free samples, we do offer discounted single-serving samples so you can try our products before committing to a larger size. If you’re looking to start your journey with Sprout Living and want to find the products that work best
Why was my order canceled?
If our system detects activity that may require additional verification, the order is automatically canceled as a precautionary step to protect both you and our business. This can sometimes happen due to billing address mismatches, large first time o
My order arrived damaged/opened
We are so sorry to hear that your order arrived in this condition. We completely understand how frustrating and disappointing that can be. Please send us a photo of the item along with your order number at [email protected] so we can review the s
How can I apply my discount code to my order?
At checkout, you will see a field labeled “Discount Code” where you can enter your code before completing your purchase. Please keep the following in mind:. • Some discount codes are valid for One-Time Purchases only and may not apply to subscription
Can I cancel my order?
If you would like to cancel or make changes to your order, please email us at [email protected] or reach out through the live chat on our website, and we will do our best to assist you. We work to ship orders as quickly as possible. If your order
Can I use discount codes on other websites or only on your website?
Please note that our promotional codes are valid only for orders placed directly on our website. They cannot be used on other websites or platforms that may carry our products. If you experience any issues applying a code on our website or have quest
What payment options are available when ordering?
We understand the need for flexible payment methods. You can complete your purchase using a variety of options, including Visa, Mastercard, American Express, Discover, PayPal, Shop Pay and Apple Pay.
How do you get the "best deal" as a retail customer?
The best way to save is by enrolling in our Subscribe and Save program, where you will automatically receive 15% off every order. We also recommend signing up for our newsletter to stay informed about exclusive promotions, special offers, and new pro
Is my credit card information kept safe?
Yes. Your payment information is securely encrypted during checkout to ensure it remains protected. We do not store your full credit card details on our servers. If you have any additional questions about payment security, please feel free to contact
I’ve placed my order but I need to make a change, what can I do?
If you notice an issue with your order and have not yet received a shipping confirmation or tracking information, please email us at [email protected]. We will do our best to assist with any changes before the order ships. Once an order has been